When do I return the dresses?

The dress you wear to your event will need to be posted back on the last day of your rental. If you place an order for a 4 day rental period, post the dresses back not later than on day 4 before 4PM. If the last day of your rental is a Sunday, dresses can be returned no later than Monday 11AM.

Do you deliver on weekends?

If you need your dress to be delivered on the weekend please email us at info@dreamwardrobe.com for confirmation before placing your order. We do not deliver on Sundays. 

Do I need to Dry Clean the dresses?

No, we will take care of dry cleaning!

How much does insurance cost?

Insurance is included in the rental price already.

What doesn't insurance cover?

Significant destructions such as tear, cigarette burns or theft are not covered by insurance.

What if the dress I ordered doesn't fit?

 If both dresses including back up size in your order don't fit we can send you a replacement dress in time for your event - free of charge. Please place new order if you require replacement style.
Or if you wish a refund please email us on the delivery day, then submit return form (https://www.dreamwardrobe.com/index.php?route=account/return/add) within 14 days of delivery and we will fully refund you in a form of a credit note towards future rentals. For a valid refund return everything back to us within 24 hours of receiving it. Credits do not expire. We do not provide phone support for cancellations and replacements. Please email us proof of postage for a valid refund.

Can I cancel my order?

You can cancel your order by sending us an email to info@dreamwardrobe.com. Please have in mind you can not cancel order over the phone, we need email confirmation.
To receive a refund please fill out the cancellation form click here ) 

Can I order two or more styles?

You can place an order for two different styles. Return one of the styles on the delivery date for a refund. We will ship maximum two dresses at the time. We offer either back up size, or second style not both. 

Can I keep both the original and back-up size for the full rental period?

Yes,  you can.

How do I send the back-up size back?

Every order includes a return envelope with a return address label attached. Place the dress inside the envelope and drop it off at your nearest Royal Mail Post Office. Use only Royal Mail Special Delivery.
Email us proof of postage.

How does second size work?

We offer one back-up size per order. When you add your size and back-up size to your shopping cart, you will only pay for one dress. Return both dresses together on the last day of your rental.

Can my package be delivered to a hotel or to my work?

If you would like your package to be delivered to a hotel or your office, please enter a different shipping address when placing the order. It is advisable to contact the hotel first to ensure they will be able to accept and hold your delivery.

What time will my dress arrive?

All deliveries are made between 9am and 6pm during week days and Fridays. The courier will provide tracking information and a delivery time slot. 

Can I have my order delivered the same day?

We offer same day delivery within Central London, however this is not always guaranteed. Please get in touch before placing your order if your event is on the same day.

Do you offer try on services?

 You can try on up to 3 dresses at the time.

Do you ship outside of the UK?

We ship to most EU countries. For more details, see the list below.

CountryShipping timePrice
Austria1-2 day£14.90
Belgium1-2 day£14.90
Croatia1-2 day£14.90
Cyprus1-2 day£14.90
Czech Republic1-2 day£14.90
Denmark1-2 day£14.90
Estonia1-2 day£14.90
France1-2 day£14.90
Germany1-2 day£14.90
Greece1-2 day£14.90
Hungary1-2 day£14.90
Ireland1-2 day£14.90
Italy1-2 day£14.90
Latvia1-2 day£14.90
Lithuania1-2 day£14.90
Luxembourg1-2 day£14.90
Malta1-2 day£14.90
Poland1-2 day£14.90
Portugal1-2 day£14.90
Romania1-2 day£14.90
Slovenia1-2 day£14.90
Spain1-2 day£14.90
Sweden1-2 day£14.90
United Kingdom1 day£9.95