When do I return the dresses?
If you ordered more than one dress, return the dress you will not wear within 24hrs using the pre-paid return envelope provided. The dress you wear to your event will need to be posted back on the last day of your rental. If you place an order for a 4 day rental period, post the dresses back not later than on day 4 before 5PM. If the last day of your rental is a Sunday, dresses can be returned no later than Monday.
Do I need to Dry Clean the dresses?
No, we will take care of dry cleaning!
How much does insurance cost?
Insurance is included in the rental price already.
What doesn't insurance cover?
Significant destructions such as tear, cigarette burns or theft are not covered by insurance.
What if the dress I ordered doesn't fit?
It can be stressful not knowing whether a dress will fit, that's why we offer free back-up sizes to ensure the fit. Your options: We can send you a replacement dress in time for your event for an extra charge of £9.95. Or if you wish we will refund your order back to your card.
Can I cancel my order?
Can I order two or more styles?
Yes, you can! You can place an order for two different styles. Return one of the styles on the delivery date for a refund.
Can I keep both the original and back-up size for the full rental period?
The back-up size is free only for 24hrs for you to try on. Choose the dress that fits, and post the second size back using the pre-paid envelope provided.
How do I send the back-up size back?
Every order includes a pre-paid return envelope with label attached. Place the dress inside the envelope and drop it off at your nearest Royal Mail Post Office. Keep proof of postage and email it to us.
How does second size work?
We offer one back-up size per order. When you add your size and back-up size to your shopping cart, you will only pay for one dress. Try the dresses on once they are delivered, and post the back-up size back within 24hrs of delivery.
Can my package be delivered to a hotel or to my work?
If you would like your package to be delivered to a hotel or your office, please enter a different shipping address when placing the order. It is advisable to contact the hotel first to ensure they will be able to accept and hold your delivery.
What time will my dress arrive?
All deliveries are made between 8am and 5pm during week days and Saturdays. The courier will provide tracking information and a delivery slot.
Can I have my order delivered the same day?
We offer same day delivery within Central London, however this is not always guaranteed. Please get in touch before placing your order if your event is on the same day.
Do you ship outside of the UK?
We ship to most EU countries. For more details, see the list below.
|Czech Republic||1 day||£14.90|
|United Kingdom||1 day||£9.90|
Do you offer try on services?
Yes, try on services are £20, plus shipping. For a try on service, place a regular order selecting a 4 day rental period. Add in the comments that it is a try on service. Once you receive your dress, try it on and return within 24hrs. The try on service cost will be deducted from your refund once we have received the dress back.